Refund policy

Return & Refund Policy

At Waterfront Seafood Direct, we strive to deliver the highest quality seafood directly to your door. Due to the perishable nature of our products, we do not offer returns or refunds once an order has been delivered.

Damages and Issues

Please inspect your order upon receipt. If you find that your items are defective, damaged, or incorrect, contact us immediately at Access@waterfrontseafooddirect.com so we can resolve the issue promptly. We may ask for photos of the damage or incorrect items to assist in our evaluation and ensure you receive the proper resolution.

Non-returnable Items

As all of our products are perishable goods, we do not accept returns or exchanges under any circumstances. Please reach out to us if there are any concerns or issues with your order, and we will do our best to make it right.

Exchanges

Unfortunately, we cannot offer exchanges for our products due to their perishable nature. We recommend reviewing your order carefully before submitting it.

Refunds

Since we do not offer returns, refunds are not available for any orders. However, if you encounter an issue with the quality or condition of your delivery, please contact us within 24 hours of receiving your order, and we will work with you to resolve the issue.

Contact Us

For any questions or concerns, please contact us at Access@waterfrontseafooddirect.com. We are committed to ensuring your satisfaction with every order and will respond to your inquiries as soon as possible.